Replacement and Refund Policy

At JS Flower Shoppe, we strive to deliver exceptional quality and customer satisfaction with every order. However, due to the nature of our products and the sensitivity of timing and freshness, we have set specific guidelines regarding replacement and refund policies.

No Replacement or Refund Guarantee

We do not offer replacements or refunds once an order has been confirmed and delivered. Our floral arrangements are custom-made and perishable, which makes them non-returnable and non-refundable.

Freshness Guarantee

We assure our customers that all flowers used in your arrangement are fresh upon dispatch. Our team takes meticulous care in preparing every order to ensure premium quality and presentation.

Florist Choice Substitution Policy

In rare cases where a specific flower is unavailable due to seasonality or supply constraints, we reserve the right to make substitutions. We guarantee that any substitution will be of equal or greater value and maintain the overall theme, style, and color scheme of the arrangement. By placing an order, you agree to this substitution policy as part of our commitment to timely delivery.

Refund Policy

We do not offer refunds for any reason once the flowers are prepared and dispatched. If you have concerns about your order, we encourage you to contact our support team promptly. For more information regarding our refund terms, please refer to our FAQ section.

Order Cancellations

All orders are final. Cancellations are not accepted, but we may accommodate changes to delivery dates if notified in advance.

Contact Us

If you need assistance or have questions about your order, please contact us at: (+63) 952-569-6057  | [email protected]

  Your understanding is appreciated as we aim to provide the best floral experience possible. Thank you for choosing JS Flower Shoppe.