frequently asked questions

Find the right question that help you to get solutions.

Payment

Get help with payment

When is payment taken for my order?

Payment is required once your order is confirmed. For same-day deliveries, we advise settling the payment promptly to avoid delays.

We accept multiple payment methods including:

  • GCash / Maya

  • Bank Transfers (GoTym/BDO)

  • PayPal (for international customers)

Payment instructions will be provided at checkout or sent via message.

If you’re experiencing any issues with checkout or payment, feel free to message us on Facebook, text/call us at (+63) 952-569-6057, or email us at [email protected]. We’ll gladly assist you!

Unfortunately, we do not accept Cash on Delivery (COD) at this time. All orders must be paid in full before delivery to ensure timely processing and fulfillment.

Yes. If you need a receipt, kindly inform us upon ordering and we’ll include it in your package or send a digital copy.

Delivery

Get help with delivery and shipping

How would you ship my order?

All orders are hand-delivered by our trusted delivery team to ensure your flowers arrive fresh and in perfect condition. We currently offer delivery within Iligan City and nearby municipalities.

Delivery fees vary depending on your location:

  • Iligan City – Flat rate of ₱XX

  • Nearby municipalities – Additional charges may apply.
    Delivery fee will be calculated at checkout.

We take utmost care with every order, but if your bouquet arrives damaged, please contact us within 24 hours with a photo of the item. We will arrange a replacement or refund as appropriate.

Cancellation & Return

Questions about order changes and refunds

Can I cancel my order?

No, all orders are final. However, we understand that plans can change — we’re happy to reschedule the delivery date according to your updated request.

Due to the perishable nature of flowers, returns are generally not accepted. However, if there’s a problem with your order (e.g., wrong item or poor condition), please contact us immediately so we can assist you.

No, we do not accept returns or exchanges once the order has been fulfilled. However, if there are changes in delivery timing, we can adjust the delivery date based on your request.

My Orders

Stay updated with your orders and promotions.

Has my order been successful?

Once your order is successfully placed, you will receive a confirmation email and/or SMS with your order details. If you haven’t received confirmation within an hour, please check your spam folder or contact our customer support.

Ensure that the promotion code is valid and has not expired. Double-check for typos and make sure it meets the minimum order requirements. If the issue persists, please reach out to our customer service team for assistance.

We will notify you via email once your order is out for delivery. You may also contact our team directly to get real-time updates on your order status.

Question?

You still have a question?

If you can’t find question in our FAQ, you can contact us. We’ll answer you shortly!

(+63) 977-256-3840

We are always happy to help

[email protected]

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